Item code : 440552846 COPY URL

Qoo10 Event❤24h-48h DELIVERY + FRESH STOCK❤ CLEARER SMOOTHER❤ BIO PEEL WINE-LEMON-GREENTEA ❤SEE RESULT ❤


Customer who recommended this item
2686
Customer Satisfaction Score
90%
  • Product 90%/100%
  • Price 90%/100%
  • Delivery 90%/100%
  • Service 90%/100%

Notice

Subject From Date
(IMPORTANT) SHIPPING - PARTIAL DELIVERY Seller 2016-01-29
Disclaimer Seller 2018-06-01
AGREEMENT Seller 2019-01-04
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Manufacturer/Place of origin KOREA Condition New Product
Shipping From From Overseas (Singapore)
help
After sales service Please contact seller or manufacturer service center.
Pay on delivery Available
BOOKMARK 1 2 3 4 5 6 7

Photo Review (1,166)

Customer Photo Review board

Highly Recommend Great product. 3rd bottle

This is my third bottle. Great to even skin tone.

NEOGEN:02. CRANBERRY FOAM CLEANSER(+S$3.27) | [ FREE GIFT ]:03. BUY LESS THAN 5

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Dec 03, 2019
san*** (SG )

Highly Recommend Neogen Micro Essence & Knit Mask

My HG Essence and stock up during the sales. First time getting the knit mask to try. TQ!

NEOGEN:17. NEOGEN FERMENT ESSENCE(+S$18.78) | [ FREE GIFT ]:03. BUY LESS THAN 5

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Oct 11, 2019
eve*** (SG )

Highly Recommend Repeat Customer

Keep coming back for more. As always they don’t disappoint. Delivery was super fast. Happy customer and definitely will be back for more.

NEOGEN:21. DAY-LIGHT PROTECTION SUNSCREEN SPF 50|PA+++(+S$3) | [ FREE GIFT ]:02. MIX 5 NEOGEN= White Truffle FREE X1

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Oct 10, 2019
bab*** (SG )

Highly Recommend Major love this Neogen Essence

My second bottle and I love how quickly it gets absorb into e skin!

NEOGEN:17. NEOGEN FERMENT ESSENCE(+S$17.90) | [ FREE GIFT ]:03. BUY LESS THAN 5

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Oct 03, 2019
hui*** (SG )

Highly Recommend ❤️ 100% Satisfied ❤️

100% satisfied for products & the service. Definitely will buy from this seller again.

NEOGEN:13. BIO-PEEL GAUZE PEELING WINE(+S$6.79) | [ FREE GIFT ]:03. BUY LESS THAN 5

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Sep 11, 2019
pho*** (SG )

Customer Review (1,889)

Customer Review board
Rating Feedback Date Written by
Highly Recommend Nov 21, 2019 foo*** (SG SG)
Highly Recommend Nov 18, 2019 sun*** (SG SG)
Highly Recommend Nov 17, 2019 eug*** (SG SG)
Highly Recommend Nov 15, 2019 qiu*** (SG SG)
Highly Recommend Nov 07, 2019 cyl*** (SG SG)
Highly Recommend Oct 14, 2019 lok*** (SG SG)
Highly Recommend Oct 07, 2019 the*** (SG SG)
Highly Recommend Oct 06, 2019 mic*** (SG SG)
Highly Recommend Sep 24, 2019 daw*** (SG SG)
Highly Recommend Sep 23, 2019 tri*** (SG SG)
Item Q&A(254)
No. Question & Answer Member Date Status
NOTICE (IMPORTANT) SHIPPING - PARTIAL DELIVERY Seller
NOTICE Disclaimer Seller
NOTICE AGREEMENT Seller
NOTICE RETURN & REFUND PROCESS Seller
NOTICE EXCHANGE POLICY Seller
NOTICE Shipping Info_Timing_Change memo Seller
NOTICE CANCEL / REFUND Seller
NOTICE VERY IMPORTANT: SINGPOST NORMAL MAIL Seller
NOTICE FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME) Seller
NOTICE ((SUPER IMPORTANT)) EXPIRY DATES OF PRODUCTS Seller
36152077 Inquiry for the item from 211**** foo******* 2019-08-10 Answered
  Hi Seller. I would need advice on the sequence to use the following products

- Neogen cleansing water
- Neogen cleansing foam
- Neogen cica pad
- Neogen ferment micro essence
- Dalba First Spray Serum
- D alba repair cream

Thank you
 

[Re] Inquiry for the item from 211****
Dear Customer,

the sequence is correct

Please contact us at +65 84255525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

36070653 Inquiry for the item from vin**** chy******* 2019-07-30 Answered
  essence info not so clear. still need to use toner? which step 1st?
 

[Re] Inquiry for the item from vin****
Dear Customer,

yes you can use a toner first followed by essence.

Please contact us at +65 84255525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

36042603 Inquiry for the item from yap**** yap******* 2019-07-26 Answered
  Hi, why cant I apply the 20% discount to the neogen essence product?
 

[Re] Inquiry for the item from yap****
Dear Customer,
Please watspp us at 8425 5525 for product support.

Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

36025712 Inquiry for the item from dio**** dio******* 2019-07-24 Answered
  Hello... how much they keep saying "this coupon is only available for certaiin brand" when I apply the neogen 20% coupon for theneogen essence? Please help. :(
 

[Re] Inquiry for the item from dio****
Dear customer,

May I know which coupon are u applying?

Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

35843136 Inquiry for the item from kri**** kri******* 2019-07-03 Answered
  Are cranberry and blueberry foam cleanser safe for pregnant? Thanks.
 

[Re] Inquiry for the item from kri****
Dear Customer,

yes it is safe for pregnant ladies.

Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)

35652781 Inquiry for the item from nur**** nur******* 2019-06-11 Answered
  Hi my teenage daughter have quite bad acne issues. May I know which set of items would you recommend as a daily skincare routine for her? Cleanser/toner/moisturizer/others
 

[Re] Inquiry for the item from nur****
Dear Customer,
Please watspp us at 8425 5525 for product support
Thanks
COCOMO

33116776 Inquiry related delivery from ilo**** ilo******* 2018-09-29 Answered
  Hi, I want to buy more than $100 of products for cocomo but I’m still charged $3.99 for shipping when I check out. Can you please kindly advise?

Thank you.
 

[Re] Inquiry related delivery from ilo****
Dear Customer,
thank you for your interest to purchase
Qprime listings and other listings are different
so u need to purchaseabove $50 of qprime listing to get free delivery
if you have Qprime + singpost, then you have to pay the highest delivery fees
free delivery will be waived for all listings of the same delivery mode that meets each shipping conditions
we hope this explains dear
and please watsapp us at 8425 5525 so we can attend to you personally

 

[Re] Inquiry related delivery from ilo****
Hi there, I wanted to buy some products from cocomo products costing more than $100. The delivery mode is Qexpress but I keep getting charged $3.99 for delivery.

 

[Re] Inquiry related delivery from ilo****
Already answered inquiry. If you have another any question, please contact to us.

 

[Re] Inquiry related delivery from ilo****
Hi there, I didn’t receive my oxygen mist in my order. Could I find out when I will receive it?

Thanks.

 

[Re] Inquiry related delivery from ilo****
hi
the oxygen mist is currently restocking
once in stock we will mail to u asap
thanks

 

[Re] Inquiry related delivery from ilo****
Hi, can you give an estimated date of arrival of the oxygen mist? It has been nearly two weeks. If you don’t give me a confirmed date of arrival and the date of delivery, I will be lodging a formal complaint with Qoo10.

 

[Re] Inquiry related delivery from ilo****
Dear Customer,
As we mentioned on 10.10 the item is restocking and we are waiting for korea side to update us
there is no reason why we do not want to update u
we can only update u after headquarter replies
please do not worry
We will be most willing to assist u here if u need further assitance
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Do note that qpost inquiries take 1-3 working days for us to respond.
Thank you for shopping with COCOMO!
Regards,
COCOMO

 

[Re] Inquiry related delivery from ilo****
Hi,
I do not understand why your HQ is taking more than 2 weeks to update you about when the stock is coming in. Whilst I’m alright to wait, I don’t think waiting for an unknown period of time is something that Cocomo should make their customer go through. Do I have to wait for 3 months for the product? I don’t think that’s a reasonable waiting time then.

 

[Re] Inquiry related delivery from ilo****
hi very sorry
as oxygen mist is repackaging and remaking still in progress
sorry for the delay dear

32836528 Self collection 31c******* 2018-09-01 Answered
  Hello, is it possible to self collect?
 

[Re] Self collection
Dear Customer,
Yes u may
Please watsapp us at 8425 5525
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply)

 

[Re] Self collection
Can I know where the location is first? :) thanks

 

[Re] Self collection
Address: 81 UBI AVENUE 4, #03-26 S(408830)
(watsapp 8425 5525 to confirm before u drop by)
Mon: 12pm - 8pm
Tue-Fri : 1pm - 7pm
Sat: 11am - 1pm

Policy & Notice