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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
RETURN & REFUND PROCESS
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Seller |
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Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team Via Qpost:
(1) Full name and Order no. (can be found in your Qoo10 account)
(2) Reason(s) for return
(3) Name of item(s) to be returned and its respective quantity
(4) Photographs (e.g. the defective part or whole package to show any missing content)
(5) Please indicate if the seal of item(s) has been removed or unwrapped
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| NOTICE |
EXCHANGE POLICY
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Seller |
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***Exchange Policy***
▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)
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Seller |
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The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
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| NOTICE |
((SUPER IMPORTANT)) EXPIRY DATES OF PRODUCTS
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Seller |
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99% of the products sold in COCOMO have expiry dates way above 2 years and 1% may fall below 6 months expiry dates. As it is impossible for us to update all expiry dates on the listings, as batches change from time to time from the brand owner, it is buyer's duty to check with us should they require the expiry dates of the items purchased in COCOMO. We are not able to update every single expiry dates on the listing.
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| 34027174 |
Inquiry for the item from set**** |
set******* |
2018-12-14 |
Answered |
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You dont have the glacial pore mask that comes with the brush? |
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[Re] Inquiry for the item from set****
Dear Customer,
Sorry it does not come with the brush
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: WE TAKE 2-3 DAYS TO RESPOND TO QPOST INQUIRIES)
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| 33975753 |
Inquiry for the item from lhl**** |
lhl******* |
2018-12-11 |
Answered |
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Is the canaduan carbonated clay pore mask still available? I couldn't seem to be able to find it in the options available. |
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[Re] Inquiry for the item from lhl****
Dear Customer,
Thank you for interest to purchase
the items are ready instock in sg
you may order it under this tab:
CATEGORY : #1. CLEANSER
SELECT ITEM : 06. GLACIAL MAGIC PORE MASK(+S$13.73)
[ FREE GIFT ] : 03. BUY LESS THAN 5
The name has been upgraded to glacial magic pore mask
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: WE TAKE 2-3 DAYS TO RESPOND TO QPOST INQUIRIES)
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| 30646298 |
Inquiry related delivery from teh**** |
teh******* |
2018-01-27 |
Answered |
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Do you deliver to POPstation? |
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[Re] Inquiry related delivery from teh****
Dear Customer,
we use qxpress as our courier company
u may contact qxpress in regards to this
Thank you for shopping with COCOMO!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 28260309 |
Order 226982150 |
cui******* |
2017-08-29 |
Answered |
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Hi, I received Neogen Canadian Clay Pore Cleanser instead of Neogen Canadian Clay Pore Mask. Please refund me the balance as Pore Mask is more expensive than Pore Cleanser. Thank you. |
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[Re] Order 226982150
Dear Customr,
Kindly refer to the website of neogen clay pore cleanser
The item is the same but the item has been upgraded to canadian clay pore mask
This is even more expensive as it comes with a brush set
U may verify on neogen website on the change of name
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 26527375 |
GLACIAL SOIL MAGIC PORE MASK AND GLACIAL MAGIC PORE GEL |
pan******* |
2017-04-18 |
Answered |
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Hi, i would like to know what is the difference between the above two products.
What are the effects. Thanks! |
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[Re] GLACIAL SOIL MAGIC PORE MASK AND GLACIAL MAGIC PORE GEL
Dear Customer,
Very sorry for the late reply
neogen canadian pore mask is a pore cleanser while pore gel is moisturiser
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 24213038 |
less |
jun******* |
2016-10-13 |
Answered |
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hi
pls look at the photo attach. I feel like of short changed. it's a thumb size. |
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[Re] less
Dear Customer,
Please be rest assured that the items are brand new. This may happen due to delivery movement and therefore the uneveness. We had checked with manufacturer and they too told us the same thing.
Thnak you for shopping with COCOMO!
Regards,
COCOMO |
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| 24213031 |
less |
jun******* |
2016-10-13 |
Answered |
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hello
pls look at the pic attached. can u explain to me? I feel kind of shortchanged by e amount. |
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[Re] less
Dear Customer,
We had checked with manufacturer and they had stated that this is not shortage but rather developed due to delivery movement
We hope this explains
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 23275844 |
neogen or home jelly |
joy******* |
2016-07-29 |
Answered |
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Dear seller i m look for a product that can unclog pores, hydrates and improve aacne breakout condition. Can you recommend the product that is most suitable for my condition? Saw that u have alot of product like neogen carbonated, home jelly pack, tea tree cleanser and the pad scrub.. |
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[Re] neogen or home jelly
Dear customer,
For unclogging of pores, we would recommend neogen Canadian pore cleanser. Please use that along with bio peel range for maximum effects. You may also end it off with Wlab acne cream to combat any breakouts.
Thank you for shopping with Cocomo!
Regards,
Cocomo |
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