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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
RETURN & REFUND PROCESS
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Seller |
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Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team Via Qpost:
(1) Full name and Order no. (can be found in your Qoo10 account)
(2) Reason(s) for return
(3) Name of item(s) to be returned and its respective quantity
(4) Photographs (e.g. the defective part or whole package to show any missing content)
(5) Please indicate if the seal of item(s) has been removed or unwrapped
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| NOTICE |
EXCHANGE POLICY
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Seller |
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***Exchange Policy***
▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)
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Seller |
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The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
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| 35607947 |
Inquiry for the item from msi**** |
msi******* |
2019-06-05 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from msi****
Secret Inquiry |
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| 35428754 |
Inquiry for the item from ins**** |
ins******* |
2019-05-14 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from ins****
Secret Inquiry |
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| 35093685 |
Inquiry for the item from ire**** |
ire******* |
2019-04-05 |
Answered |
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Hi how to use the bio peel? Hv to use both sides? I hv been only using 1 side... wrong? Please advise the usage. |
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[Re] Inquiry for the item from ire****
Dear Customer,
Use gentle, circular motions all over a dry face and neck, working your way up to your forehead. Next, rotate the pad so that the gauze side is facing up and the soft, quilted side is facing down. Swipe the softer side across the face to pick up the remaining debris.
Thank you for shopping with COCOMO!
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: All inquiries will be answered within24h-48h WORKING HOURS, any urgent matters please Watsapp us at +65 8425 5525)
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| 34910456 |
Inquiry for the item from kes**** |
kes******* |
2019-03-16 |
Answered |
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When is the greentea cleanser in stock? |
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[Re] Inquiry for the item from kes****
Dear Customer,
Item is ready and instock now
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply)
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| 34726870 |
Inquiry related delivery from cto**** |
cto******* |
2019-02-25 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from cto****
Secret Inquiry |
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[Re] Inquiry related delivery from cto****
Secret Inquiry |
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[Re] Inquiry related delivery from cto****
Secret Inquiry |
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| 34182916 |
Inquiry related return and exchange from jec**** |
jec******* |
2018-12-29 |
Answered |
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Hi seller MULTI PLAY 21 u have sent me is defective.
Cannot roll up. Pls do an exchange asap.
Plus i didnt received the white truffle serum oil.
Can u pls confirm or estimate delivery date?
Cart No. 124085344 |
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[Re] Inquiry related return and exchange from jec****
hi
white truffle is restocking and will arrive next week
for neogen multiplay
please take a video and watsapp to 8425 5525
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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[Re] Inquiry related return and exchange from jec****
Ok, video sent. Pls checked ur whatspp. |
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[Re] Inquiry related return and exchange from jec****
okay sure
our team will follow up
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 34137224 |
Inquiry for the item from jec**** |
jec******* |
2018-12-24 |
Answered |
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Hi seller,
What do u mean by buy 5 Neogen free White Truffle?
Is the free gift white truffle mask or white truffle serum oil?
Thanks. |
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[Re] Inquiry for the item from jec****
Dear Customer,
If you mix any 5 neogen items in the same listing, you will get 1 free white truffle mask
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 34038488 |
Inquiry for the item from bim**** |
bim******* |
2018-12-15 |
Answered |
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How many pieces are there in 1 tub of cica pad? |
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[Re] Inquiry for the item from bim****
Hi,
there are 90 pads.
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: WE TAKE 2-3 DAYS TO RESPOND TO QPOST INQUIRIES)
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