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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
RETURN & REFUND PROCESS
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Seller |
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Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team Via Qpost:
(1) Full name and Order no. (can be found in your Qoo10 account)
(2) Reason(s) for return
(3) Name of item(s) to be returned and its respective quantity
(4) Photographs (e.g. the defective part or whole package to show any missing content)
(5) Please indicate if the seal of item(s) has been removed or unwrapped
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| NOTICE |
EXCHANGE POLICY
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Seller |
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***Exchange Policy***
▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)
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Seller |
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The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
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| NOTICE |
((SUPER IMPORTANT)) EXPIRY DATES OF PRODUCTS
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Seller |
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99% of the products sold in COCOMO have expiry dates way above 2 years and 1% may fall below 6 months expiry dates. As it is impossible for us to update all expiry dates on the listings, as batches change from time to time from the brand owner, it is buyer's duty to check with us should they require the expiry dates of the items purchased in COCOMO. We are not able to update every single expiry dates on the listing.
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| 36289433 |
Inquiry for the item from lee**** |
lee******* |
2019-08-29 |
Answered |
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Hi..my teenager age 17 n 16 have sensitive skin always looking red n angry...n My boy has acnes all over the face!
Can ur product help?If yes then can u recommand which 1 to buy?For a complete care?They have got acne scars also...Any product to lighten the scar marks?Thanks |
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[Re] Inquiry for the item from lee****
Dear Customer,
you can try out dr wonder acne cleanser / cosrx sali acid cleanser. it will help more with acnes and sensitive skin
Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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| 35950035 |
Inquiry for the item from mei**** |
mei******* |
2019-07-16 |
Answered |
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Hi,
Is Bio-peel a unisex product? Thanks. |
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[Re] Inquiry for the item from mei****
Dear customer,
Yes this product is suitable for both genders.
Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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| 35810538 |
Inquiry for the item from Cyr**** |
Cyr******* |
2019-06-28 |
Answered |
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Hi seller, I’m 46 and I always have a few big breakouts near my nose , upper and lower lips area. There are also small breakout near the template area so which cleanser do you recommend? |
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[Re] Inquiry for the item from Cyr****
Dear Customer,
We recommend green tea and blueberry cleanser to you
Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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[Re] Inquiry for the item from Cyr****
Ok thanks and how about for my teenage Daughter who is 13 yrs old , which cleanser is suitable for her? |
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[Re] Inquiry for the item from Cyr****
Dear Customer,
Green tea cleanser is suitable
Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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[Re] Inquiry for the item from Cyr****
Thanks! I have already ordered the green tea and blueberry! |
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[Re] Inquiry for the item from Cyr****
On Qpost : Dear Customer, thank you for purchasing w us. Hope you enjoy the product! Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !Regards,COCOMO |
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| 35607947 |
Inquiry for the item from msi**** |
msi******* |
2019-06-05 |
Answered |
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Hi do you carry Neogen Real Vita C Powder Lemon? |
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[Re] Inquiry for the item from msi****
Dear Customer,
Sorry we dont
You can consider on withskin vitamin C powder instead
Thank you for shopping with COCOMO!
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: All inquiries will be answered within24h-48h WORKING HOURS, any urgent matters please Watsapp us at +65 8425 5525)
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| 35428754 |
Inquiry for the item from ins**** |
ins******* |
2019-05-14 |
Answered |
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Which product is best for acne scars (large bumps) |
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[Re] Inquiry for the item from ins****
Dear Customer,
Please watspp us at 8425 5525 for product support
Thanks
COCOMO |
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| 35093685 |
Inquiry for the item from ire**** |
ire******* |
2019-04-05 |
Answered |
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Hi how to use the bio peel? Hv to use both sides? I hv been only using 1 side... wrong? Please advise the usage. |
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[Re] Inquiry for the item from ire****
Dear Customer,
Use gentle, circular motions all over a dry face and neck, working your way up to your forehead. Next, rotate the pad so that the gauze side is facing up and the soft, quilted side is facing down. Swipe the softer side across the face to pick up the remaining debris.
Thank you for shopping with COCOMO!
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: All inquiries will be answered within24h-48h WORKING HOURS, any urgent matters please Watsapp us at +65 8425 5525)
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| 34910456 |
Inquiry for the item from kes**** |
kes******* |
2019-03-16 |
Answered |
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When is the greentea cleanser in stock? |
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[Re] Inquiry for the item from kes****
Dear Customer,
Item is ready and instock now
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply)
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| 34726870 |
Inquiry related delivery from cto**** |
cto******* |
2019-02-25 |
Answered |
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Hi may I know what is the status for my order. Cos it seem that I cannot track my orders.
Order No: 290483719,290483720,290483721,290483722
290437265, 290437266,290437267 |
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[Re] Inquiry related delivery from cto****
Dear Customer,
We had shipped out accordingly and it seems that the parcel has been delivered to you today
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: All inquiries will be answered within24h-48h WORKING HOURS, any urgent matters please Watsapp us at +65 8425 5525)
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[Re] Inquiry related delivery from cto****
Yes received thank you. |
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[Re] Inquiry related delivery from cto****
welcome |
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