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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
RETURN & REFUND PROCESS
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Seller |
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Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team Via Qpost:
(1) Full name and Order no. (can be found in your Qoo10 account)
(2) Reason(s) for return
(3) Name of item(s) to be returned and its respective quantity
(4) Photographs (e.g. the defective part or whole package to show any missing content)
(5) Please indicate if the seal of item(s) has been removed or unwrapped
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| NOTICE |
EXCHANGE POLICY
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Seller |
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***Exchange Policy***
▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)
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Seller |
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The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
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| NOTICE |
((SUPER IMPORTANT)) EXPIRY DATES OF PRODUCTS
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Seller |
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99% of the products sold in COCOMO have expiry dates way above 2 years and 1% may fall below 6 months expiry dates. As it is impossible for us to update all expiry dates on the listings, as batches change from time to time from the brand owner, it is buyer's duty to check with us should they require the expiry dates of the items purchased in COCOMO. We are not able to update every single expiry dates on the listing.
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| 35544961 |
Inquiry related delivery from 212**** |
jta******* |
2019-05-29 |
Answered |
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Hi Seller,
I'll been using this Advanced snail essence for about 1 year and I'm running out of my stock. wondering if you could ship in Australia?
Thank you |
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[Re] Inquiry related delivery from 212****
Dear Customer,
yes, we can ship to australia
but you have to pay for the delivery fees.
Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES)
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| 33527770 |
Inquiry for the item from Won**** |
Won******* |
2018-11-05 |
Answered |
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Hi, do you have stock at the moment? Also, what is manufacturing date of your advance small essence? Thank you. |
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[Re] Inquiry for the item from Won****
Dear Customer,
Ready stock
Fresh and long expiry date
24h-48h delivery for qxpress and 3-14 days for normal mail
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with SNP BY COCOMO!
Regards,
SNP BY COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 33122855 |
Inquiry related delivery from wen**** |
wen******* |
2018-09-30 |
Answered |
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Hi my order has been shipped out 2 weeks ago but i have not received it. Could i check with you on this? |
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[Re] Inquiry related delivery from wen****
hi
we had shipped out your parcel via normal mail
kindly check your letterbox should you not recieve by this coming friday , do let us know and we will remail a new set for you
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply)
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[Re] Inquiry related delivery from wen****
Hi, sorry i still didnt receive my order. Could you help me on this?
Thank you! |
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[Re] Inquiry related delivery from wen****
hi sorry to hear on this
we will remail another set for you on coming monday
thanks dear!
cocomo |
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| 32842874 |
Costs snail essence 96 |
ali******* |
2018-09-02 |
Answered |
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Is there any stock of this item? If not when is the stock available? |
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[Re] Costs snail essence 96
Dear Customer,
Yes we had restocked , but the stocks will be gven to our buyers who had preordered in advance
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(SNP BY COCOMO) |
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| 32767766 |
Inquiry for the item from swe**** |
swe******* |
2018-08-26 |
Answered |
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Hi Seller,
Item was shipped last week and I am still yet to receive the item. Can you please check and advise. |
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[Re] Inquiry for the item from swe****
Dear Customer,
Thank you for your purchases.
Both qxpress and normal mail orders are processed within 24h from COCOMO's end.
However, various courier companies' speed of delivery is not within our control.
Delivery for normal mail takes 3-14 WORKING DAYS ( do not include public holidays,sat, sun)
Delivery for Qxpress is 24h-48h
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 32324446 |
restock |
shu******* |
2018-07-11 |
Answered |
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When would snail 94 essence be restocked? when will the stocks arrive ? |
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[Re] restock
Dear Customer,
We will restock probably 1-2 weeks later
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 28906359 |
Inquiry for the item from viv**** |
viv******* |
2017-10-13 |
Answered |
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Hi, Item 28. PHA cream is not available for selection from drop down list. Appreciate to fix this issue asap for my purchase. Thanks :) |
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[Re] Inquiry for the item from viv****
Dear Customer,
Please purchase on other avilable lisitng for cosrx that has PHA
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 28906358 |
Inquiry for the item from viv**** |
viv******* |
2017-10-13 |
Answered |
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Hi, Item 28. PHA cream is not available for selection from drop down list. Appreciate to fix this issue asap for my purchase. Thanks :) |
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[Re] Inquiry for the item from viv****
Dear Customer,
Please purchase on other avilable lisitng for cosrx that has PHA
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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