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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
RETURN & REFUND PROCESS
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Seller |
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Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team Via Qpost:
(1) Full name and Order no. (can be found in your Qoo10 account)
(2) Reason(s) for return
(3) Name of item(s) to be returned and its respective quantity
(4) Photographs (e.g. the defective part or whole package to show any missing content)
(5) Please indicate if the seal of item(s) has been removed or unwrapped
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| NOTICE |
EXCHANGE POLICY
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Seller |
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***Exchange Policy***
▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)
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Seller |
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The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
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| NOTICE |
((SUPER IMPORTANT)) EXPIRY DATES OF PRODUCTS
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Seller |
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99% of the products sold in COCOMO have expiry dates way above 2 years and 1% may fall below 6 months expiry dates. As it is impossible for us to update all expiry dates on the listings, as batches change from time to time from the brand owner, it is buyer's duty to check with us should they require the expiry dates of the items purchased in COCOMO. We are not able to update every single expiry dates on the listing.
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| 36053007 |
Inquiry for the item from sun**** |
sun******* |
2019-07-29 |
Answered |
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Hello! Can I use it together with the serendi beauty ampoule? Facial wash > Serendibeauty cloud toner > serendibeauty ampoule > first c serum > moisturiser
When should I use the first c serum? Like above steps? |
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[Re] Inquiry for the item from sun****
Dear Customer,
Please watspp us at 8425 5525 for product support.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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| 35673623 |
Inquiry for the item from lee**** |
lee******* |
2019-06-13 |
Answered |
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Hi..can this be used together with my other facial product like toner moisturiser etc or can be used alone right after wash face?can use around eye area?thanks |
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[Re] Inquiry for the item from lee****
After cleansing and toning, pat an even layer of 2 drops into your skin until absorbed. Follow with your go-to moisturizer and SPF during the day.
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[Re] Inquiry for the item from lee****
I see.ok.thank you |
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[Re] Inquiry for the item from lee****
welcome |
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| 35399738 |
Inquiry for the item from nin**** |
nin******* |
2019-05-11 |
Answered |
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Hi can I use this after applying hydraulic acid? |
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[Re] Inquiry for the item from nin****
Dear Customer,
Yes you can use HA after
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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| 35185282 |
Inquiry for the item from Kel**** |
Kel******* |
2019-04-15 |
Answered |
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Is it buy 3 bottles and get the 4th bottle free |
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[Re] Inquiry for the item from Kel****
Dear Customer,
yes you are right
Please pay for 3 bottles to get 1 free
Only if you add in QTY 3 and select promotion 3+1 , then the free gift will be given
Thank you for shopping with COCOMO!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 35054728 |
Inquiry for the item from wal**** |
wal******* |
2019-04-01 |
Answered |
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Hi Cocomo, is it better to use this in the morning or night? The video suggests to use this at night but I’ve seen recommendations to use ascorbic acid in the day as it is an antioxidant. |
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[Re] Inquiry for the item from wal****
Dear Customer,
For this, you can use it in day and night
this is recommended to be used 1 drop day and night.
Day before your makeup and and sunblock
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: All inquiries will be answered within24h-48h WORKING HOURS, any urgent matters please Watsapp us at +65 8425 5525) |
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| 34904863 |
Inquiry for the item from han**** |
han******* |
2019-03-15 |
Answered |
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Dear seller
Can we apply everyday before sleep?
Thanks |
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[Re] Inquiry for the item from han****
Dear Customer,
Yes product is suitable for daily use
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply)
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| 34885562 |
Inquiry for the item from yos**** |
yos******* |
2019-03-13 |
Answered |
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Hi, I received the vitamin c which is 10ml. The description says it is 30ml. Why so? |
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[Re] Inquiry for the item from yos****
Dear Customer,
We checked the description and it indicates as 10ML, 30g
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 34714525 |
Inquiry for the item from loe**** |
loe******* |
2019-02-24 |
Answered |
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I'm so glad u guys carry this now!! |
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[Re] Inquiry for the item from loe****
Dear Customer,
Thank you for loving our curations!
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: All inquiries will be answered within24h-48h WORKING HOURS, any urgent matters please Watsapp us at +65 8425 5525)
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