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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
RETURN & REFUND PROCESS
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Seller |
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Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team Via Qpost:
(1) Full name and Order no. (can be found in your Qoo10 account)
(2) Reason(s) for return
(3) Name of item(s) to be returned and its respective quantity
(4) Photographs (e.g. the defective part or whole package to show any missing content)
(5) Please indicate if the seal of item(s) has been removed or unwrapped
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| NOTICE |
EXCHANGE POLICY
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Seller |
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***Exchange Policy***
▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)
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Seller |
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The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
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| NOTICE |
((SUPER IMPORTANT)) EXPIRY DATES OF PRODUCTS
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Seller |
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99% of the products sold in COCOMO have expiry dates way above 2 years and 1% may fall below 6 months expiry dates. As it is impossible for us to update all expiry dates on the listings, as batches change from time to time from the brand owner, it is buyer's duty to check with us should they require the expiry dates of the items purchased in COCOMO. We are not able to update every single expiry dates on the listing.
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| 35146849 |
关于商品Zen****会员的咨询。 |
Zen******* |
2019-04-11 |
Answered |
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卖家，我要购买 MIRACLE TONER 6瓶，之前买己经有送SNP TRAVEL KIT SET 了，所以这SET我有了，可以换赠品吗？(您可以送我 SOAP BAR 吗？我想试试这产品)，还有现在的盖都是扭开的吗？第1次买的盖是上面打开的，第2次买是扭开整个盖的，我比较喜欢第1次买的那种盖，还有我第2次买的还剩2瓶，找不到EXP，没写期限，几时到期，这次我要买6瓶，期限到几时？谢谢！ |
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[Re] 关于商品Zen****会员的咨询。
卖家，我要购买 MIRACLE TONER 6瓶，之前买己经有送SNP TRAVEL KIT SET 了，所以这SET我有了，可以换赠品吗？(您可以送我 SOAP BAR 吗？我想试试这产品)，还有现在的盖都是扭开的吗？第1次买的盖是上面打开的，第2次买是扭开整个盖的，我比较喜欢第1次买的那种盖，还有我第2次买的还剩2瓶，找不到EXP，没写期限，几时到期，这次我要买6瓶，期限到几时？谢谢！ |
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[Re] 关于商品Zen****会员的咨询。
Dear Customer,
Please watsapp us at 8425 5525
Regards,
COCOMO |
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| 34751842 |
Inquiry for the item from win**** |
win******* |
2019-02-27 |
Answered |
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Hi, may I know how big is the serum? And also the cream? Thanks |
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[Re] Inquiry for the item from win****
Dear Customer,
serum is 50ml
cream is 50ml
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: All inquiries will be answered within24h-48h WORKING HOURS, any urgent matters please Watsapp us at +65 8425 5525)
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| 34024796 |
Inquiry for the item from win**** |
win******* |
2018-12-14 |
Answered |
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Hi,
Which non oily moisturizer would you recommend for early 30s who have sensitive combination skin type, have mild rosacea. Would like to target hormonal acne and many acne marks/ scars based on my skin type? Have used quite a few but are not suitable. Thank you! |
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[Re] Inquiry for the item from win****
Dear Customer,
We recommend you to consider maytolo peptide and dalba no sebum repair cream for hormonal acne
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(NOTE: WE TAKE 2-3 DAYS TO RESPOND TO QPOST INQUIRIES) |
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[Re] Inquiry for the item from win****
Hi,
I just order dalba no sebum repair cream, mist and mask.
1. Will the mist and mask be suitable for my skintype?
2. How do i incorporate into my current skincare steps? I have my own toner.
3. How often should i use the dalba mask and neogen green tea exfoliator?
Thank you! |
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[Re] Inquiry for the item from win****
Dear Customer,
Thank you for your purchase
Yes the mist and mask are suitable for your skin type
Please watsapp us at 8425 5525 so we can understand on your skin care routine to better advise you on the steps
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply)
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| 33432185 |
Inquiry for the item from che**** |
che******* |
2018-10-27 |
Answered |
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Hi, may i know when the toner stock come? |
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[Re] Inquiry for the item from che****
Dear Customer,
We do have toner ready in sg
We will be most willing to assist u here if u need further assitance
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Do note that qpost inquiries take 1-3 working days for us to respond.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 33307347 |
Inquiry for the item from car**** |
car******* |
2018-10-15 |
Answered |
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May i know when stock for the cream come up?
Some online shop sell their product so expensive,,,would you like to inform me if the cream already set on the list?
Thankyou |
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[Re] Inquiry for the item from car****
Dear customer,
We will restock the cream in about 1-2 weeks time
We will be most willing to assist u here if u need further assitance
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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[Re] Inquiry for the item from car****
Alright i will wait for your inform |
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[Re] Inquiry for the item from car****
Thanks for your support
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| 33297973 |
Inquiry for the item from yen**** |
yen******* |
2018-10-15 |
Answered |
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Hi,
the free gift is for purchase of toners only right? |
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[Re] Inquiry for the item from yen****
Dear Customer,
Yes, for toner only
thanks
cocomo |
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| 33005614 |
Inquiry for the item from nuw**** |
nuw******* |
2018-09-18 |
Answered |
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If i want to collect the product,somebymi toner,where i need to come? Coz I order online and can't made payment. |
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[Re] Inquiry for the item from nuw****
hi
please come on this friday
thank you
regards,
cocomo |
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| 33005591 |
Inquiry related delivery from nuw**** |
nuw******* |
2018-09-18 |
Answered |
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If i want to collect the product,somebymi toner,where i need to come? Coz I order online and can't made payment. |
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[Re] Inquiry related delivery from nuw****
Dear Customer,
Please come on friday
81 ubi avenue 4 #03-26 S(408830) , TUE - FRI (2pm 6pm) for 1 -1 exchange
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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