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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
RETURN & REFUND PROCESS
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Seller |
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Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team Via Qpost:
(1) Full name and Order no. (can be found in your Qoo10 account)
(2) Reason(s) for return
(3) Name of item(s) to be returned and its respective quantity
(4) Photographs (e.g. the defective part or whole package to show any missing content)
(5) Please indicate if the seal of item(s) has been removed or unwrapped
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| NOTICE |
EXCHANGE POLICY
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Seller |
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***Exchange Policy***
▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)
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Seller |
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The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
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| NOTICE |
((SUPER IMPORTANT)) EXPIRY DATES OF PRODUCTS
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Seller |
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99% of the products sold in COCOMO have expiry dates way above 2 years and 1% may fall below 6 months expiry dates. As it is impossible for us to update all expiry dates on the listings, as batches change from time to time from the brand owner, it is buyer's duty to check with us should they require the expiry dates of the items purchased in COCOMO. We are not able to update every single expiry dates on the listing.
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| 34370395 |
Inquiry for the item from gni**** |
gni******* |
2019-01-16 |
Answered |
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How do I use it? How long to put on for each step? |
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[Re] Inquiry for the item from gni****
Dear Customer,
Best if used as an overnight treatment. After your cleansing routine, dry the desired area and wipe the inflamed area with the acropass Skin Cleanser pad. After cleansing, allow the area to dry completely before moving on to the patch. Remove the protective film and apply the patch to desired area (avoid touching the microneedles!). Lightly press on the patch to secure. Allow at least 2 hours for the treatment to absorb before removing.
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 34240865 |
Inquiry for the item from Ohh**** |
Ohh******* |
2019-01-04 |
Answered |
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If I want to buy 4 free 1 but I want to add on the other brand patch, can I do it in such manner? |
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[Re] Inquiry for the item from Ohh****
Dear Customer,
Yes the option is okay
As long as you purchase 4 acropass, we will give u an extra box
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 33447620 |
use |
ann******* |
2018-10-29 |
Answered |
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hi do I recyecle the patch or dispose after each use? |
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[Re] use
Dear Customer,
please do not recyle the products
Please dispose them after each use
We will be most willing to assist u here if u need further assitance
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
. Please follow our instagram @cocomo.65 for daily beauty updates !
Thank you for shopping with COCOMO!
Do note that qpost inquiries take 1-3 working days for us to respond
Regards,
COCOMO |
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| 33161354 |
Inquiry for the item from sho**** |
sho******* |
2018-10-03 |
Answered |
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Hi how do I get the buy 4 get 1 free discount? Do I just add 4 into the cart and get sent 5? |
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[Re] Inquiry for the item from sho****
Dear Customer,
Yes you are right
you may add in 4 and we will send 5 to you
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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[Re] Inquiry for the item from sho****
Okie thank you I’ve already placed order for 4 boxes |
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[Re] Inquiry for the item from sho****
thank u for your support |
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| 33038466 |
Product Enquiry |
thw******* |
2018-09-21 |
Answered |
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Hi if i buy 4 boxes,do i get 1 box for free or 1 piece free? |
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[Re] Product Enquiry
hi dear
1 box for free
not 1 piece
thanks
cocomo |
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| 32954703 |
Inquiry for the item from gly**** |
gly******* |
2018-09-13 |
Answered |
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Dear seller,
Will you be restocking the trouble cure product? |
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[Re] Inquiry for the item from gly****
hi
we had restocked
you may cart out
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(SNP BY COCOMO) |
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[Re] Inquiry for the item from gly****
Ok thanks |
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[Re] Inquiry for the item from gly****
wc |
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| 32693774 |
Inquiry for the item from gly**** |
gly******* |
2018-08-18 |
Answered |
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I'm thinking to buy 4 boxes to get 1 box free. however, I'm unable to use the $6 discount from cocomo. will you be able to advise? |
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[Re] Inquiry for the item from gly****
Dear Customer,
When items are on timesale, the use of qoo10 and cocomo coupons are not available
However, if u want to puchase with coupons , u can use this link:
https://www.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=628491114
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with SNP BY COCOMO!
Regards,
SNP BY COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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[Re] Inquiry for the item from gly****
Ok thanks again. |
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[Re] Inquiry for the item from gly****
welcome |
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| 32690286 |
Inquiry for the item from gly**** |
gly******* |
2018-08-18 |
Answered |
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is there an expiry date to the trouble cure patches? |
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[Re] Inquiry for the item from gly****
Dear Customer,
Yes, but they are all freshly manufactureed for 3 years use
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with SNP BY COCOMO!
Regards,
SNP BY COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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[Re] Inquiry for the item from gly****
ok. thanks! |
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[Re] Inquiry for the item from gly****
wc |
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