COCOMO

You shall examine the goods upon collection for any deficiencies and/or damages. If any product is found to be expired, missing, incorrect or damaged inside after receiving the order, claims for return (if any) must be lodged to our Customer Service (Refund Unit) via QPOST in Qoo10 within the next 7 business days from the date of delivery/collection; otherwise we shall have the discretion to refuse your request and claims. An acknowledgement text will be sent within 1-2 working days. Follow up action to the acknowledgement text will be done within 7-14 working days after getting a respond from brand owner.

All return and refund requests are subjected to OUR COCOMO PTE LTD’s management approval. OUR COCOMO PTE LTD’ reserves the right to reject any requests according to returned products’ or unforeseen conditions. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.

All free gifts will be indicated in the Drop Down Options in each listing. Buyers should always select the right option when carting out the free gift. Kindly note that if the free gift is removed from the option, it warrants that the PROMO deals has ended.

All free gifts in all listings in COCOMO are subject to availability and changes at cocomo's discretion

While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.

Patch tests are an easy way to help predict if you will have a negative initial reaction to a new product. It is recommended to perform a patch test before incorporating a new product into your routine. Please note that the patch test is only for determining initial irritation reactions to products and does not guarantee similar results when applied to other areas of the body (including the face) or after continuous use. It does not account for underlying conditions and should not be used for the diagnosis of hypersensitivity or allergic contact dermatitis. If you are concerned about starting a new product, please consult a dermatologist prior to use.

*Results from the use of beauty product above may vary depending upon the individual and will depend on multiple factors, including your age, gender, skin type and condition, use of other products used, health history, lifestyle, diet and others

By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.

Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:

Please provide the following information to our Customer Service Team Via Qpost:
(1) Full name and Order no. (can be found in your Qoo10 account)
(2) Reason(s) for return
(3) Name of item(s) to be returned and its respective quantity
(4) Photographs (e.g. the defective part or whole package to show any missing content)
(5) Please indicate if the seal of item(s) has been removed or unwrapped

All exchanges or return request has to be approved by the respective brand owner. COCOMO is not in any position liable for the decision made by the brand owner.

***Exchange Policy***
▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.

***Refund Policy***
*Please note, we are unable to process refund for any reason.

***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.

***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.

***Refund Policy***
*Please note, we are unable to process refund for any reason.

***Cancellation Policy***
*Please note, we are unable to process cancellation for any reason once orders are placed in COCOMO. Reasons such as no stock or delayed stocks are not valid reason for cancellation once orders are placed.

All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.

We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.

Thank you very much for your understanding and cooperation!

The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.

99% of the products sold in COCOMO have expiry dates way above 2 years and 1% may fall below 6 months expiry dates. As it is impossible for us to update all expiry dates on the listings, as batches change from time to time from the brand owner, it is buyer's duty to check with us should they require the expiry dates of the items purchased in COCOMO. We are not able to update every single expiry dates on the listing.