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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
RETURN & REFUND PROCESS
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Seller |
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Kindly contact our Customer Service Team and follow these steps so that we can better facilitate your return request:
Please provide the following information to our Customer Service Team Via Qpost:
(1) Full name and Order no. (can be found in your Qoo10 account)
(2) Reason(s) for return
(3) Name of item(s) to be returned and its respective quantity
(4) Photographs (e.g. the defective part or whole package to show any missing content)
(5) Please indicate if the seal of item(s) has been removed or unwrapped
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| NOTICE |
EXCHANGE POLICY
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Seller |
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***Exchange Policy***
▸For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
▸If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $60 FOR SAME SHIPPING GROUP (QPRIME)
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Seller |
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The shipping fees will not be included if you decide to spend $60 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $60 spent in COCOMO. The shipping fees will not be included when you cart out.
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| NOTICE |
((SUPER IMPORTANT)) EXPIRY DATES OF PRODUCTS
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Seller |
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99% of the products sold in COCOMO have expiry dates way above 2 years and 1% may fall below 6 months expiry dates. As it is impossible for us to update all expiry dates on the listings, as batches change from time to time from the brand owner, it is buyer's duty to check with us should they require the expiry dates of the items purchased in COCOMO. We are not able to update every single expiry dates on the listing.
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| 36152077 |
Inquiry for the item from 211**** |
foo******* |
2019-08-10 |
Answered |
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Hi Seller. I would need advice on the sequence to use the following products
- Neogen cleansing water
- Neogen cleansing foam
- Neogen cica pad
- Neogen ferment micro essence
- Dalba First Spray Serum
- D alba repair cream
Thank you |
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[Re] Inquiry for the item from 211****
Dear Customer,
the sequence is correct
Please contact us at +65 84255525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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| 36070653 |
Inquiry for the item from vin**** |
chy******* |
2019-07-30 |
Answered |
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essence info not so clear. still need to use toner? which step 1st? |
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[Re] Inquiry for the item from vin****
Dear Customer,
yes you can use a toner first followed by essence.
Please contact us at +65 84255525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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| 36042603 |
Inquiry for the item from yap**** |
yap******* |
2019-07-26 |
Answered |
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Hi, why cant I apply the 20% discount to the neogen essence product? |
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[Re] Inquiry for the item from yap****
Dear Customer,
Please watspp us at 8425 5525 for product support.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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| 36025712 |
Inquiry for the item from dio**** |
dio******* |
2019-07-24 |
Answered |
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Hello... how much they keep saying "this coupon is only available for certaiin brand" when I apply the neogen 20% coupon for theneogen essence? Please help. :( |
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[Re] Inquiry for the item from dio****
Dear customer,
May I know which coupon are u applying?
Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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| 35843136 |
Inquiry for the item from kri**** |
kri******* |
2019-07-03 |
Answered |
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Are cranberry and blueberry foam cleanser safe for pregnant? Thanks. |
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[Re] Inquiry for the item from kri****
Dear Customer,
yes it is safe for pregnant ladies.
Feel free to contact us at WATSAPP 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO! Please follow our instagram account at @COCOMO.65 for exclusive promotions !
Regards,
COCOMO
(PLEASE NOTE THAT WE TAKE 24h-48h TO ANSWER QPOST INQUIRIES) |
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| 35652781 |
Inquiry for the item from nur**** |
nur******* |
2019-06-11 |
Answered |
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Hi my teenage daughter have quite bad acne issues. May I know which set of items would you recommend as a daily skincare routine for her? Cleanser/toner/moisturizer/others |
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[Re] Inquiry for the item from nur****
Dear Customer,
Please watspp us at 8425 5525 for product support
Thanks
COCOMO |
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| 33116776 |
Inquiry related delivery from ilo**** |
ilo******* |
2018-09-29 |
Answered |
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Hi, I want to buy more than $100 of products for cocomo but I’m still charged $3.99 for shipping when I check out. Can you please kindly advise?
Thank you. |
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[Re] Inquiry related delivery from ilo****
Dear Customer,
thank you for your interest to purchase
Qprime listings and other listings are different
so u need to purchaseabove $50 of qprime listing to get free delivery
if you have Qprime + singpost, then you have to pay the highest delivery fees
free delivery will be waived for all listings of the same delivery mode that meets each shipping conditions
we hope this explains dear
and please watsapp us at 8425 5525 so we can attend to you personally
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[Re] Inquiry related delivery from ilo****
Hi there, I wanted to buy some products from cocomo products costing more than $100. The delivery mode is Qexpress but I keep getting charged $3.99 for delivery. |
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[Re] Inquiry related delivery from ilo****
Already answered inquiry. If you have another any question, please contact to us. |
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[Re] Inquiry related delivery from ilo****
Hi there, I didn’t receive my oxygen mist in my order. Could I find out when I will receive it?
Thanks. |
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[Re] Inquiry related delivery from ilo****
hi
the oxygen mist is currently restocking
once in stock we will mail to u asap
thanks |
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[Re] Inquiry related delivery from ilo****
Hi, can you give an estimated date of arrival of the oxygen mist? It has been nearly two weeks. If you don’t give me a confirmed date of arrival and the date of delivery, I will be lodging a formal complaint with Qoo10. |
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[Re] Inquiry related delivery from ilo****
Dear Customer,
As we mentioned on 10.10 the item is restocking and we are waiting for korea side to update us
there is no reason why we do not want to update u
we can only update u after headquarter replies
please do not worry
We will be most willing to assist u here if u need further assitance
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Do note that qpost inquiries take 1-3 working days for us to respond.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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[Re] Inquiry related delivery from ilo****
Hi,
I do not understand why your HQ is taking more than 2 weeks to update you about when the stock is coming in. Whilst I’m alright to wait, I don’t think waiting for an unknown period of time is something that Cocomo should make their customer go through. Do I have to wait for 3 months for the product? I don’t think that’s a reasonable waiting time then. |
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[Re] Inquiry related delivery from ilo****
hi very sorry
as oxygen mist is repackaging and remaking still in progress
sorry for the delay dear |
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| 32836528 |
Self collection |
31c******* |
2018-09-01 |
Answered |
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Hello, is it possible to self collect? |
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[Re] Self collection
Dear Customer,
Yes u may
Please watsapp us at 8425 5525
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply)
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[Re] Self collection
Can I know where the location is first? :) thanks |
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[Re] Self collection
Address: 81 UBI AVENUE 4, #03-26 S(408830)
(watsapp 8425 5525 to confirm before u drop by)
Mon: 12pm - 8pm
Tue-Fri : 1pm - 7pm
Sat: 11am - 1pm
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