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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 33107741 |
Whamisa hydro gel mask expire date |
ziw******* |
2018-09-28 |
Answered |
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Dear seller please kindly advise the hydrogel sheet mask expire date |
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[Re] Whamisa hydro gel mask expire date
Dear Customer,
They are super fresh stock just landed into COCOMO from whamisa main office
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with SNP BY COCOMO!
Regards,
SNP BY COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 31472961 |
Inquiry related delivery from ela**** |
ela******* |
2018-04-16 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from ela****
Secret Inquiry |
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| 31462610 |
Inquiry for the item from moo**** |
moo******* |
2018-04-15 |
Answered |
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What is good as a spot acne solution?
I tend to have breakouts around the Chin area with 1-2 on the cheeks |
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[Re] Inquiry for the item from moo****
Dear customer,
We highly recommend wlab's acne eraser and whamisa's hydrogel flower masks for acne prone skin
Have a blessed day ahead !
Feel free to WATSAPP us at 8425 5525 should you need further or immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 27637458 |
Inquiry for the item from Soc**** |
Soc******* |
2017-07-15 |
Answered |
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What do you mean by Buy 2 and free 2pcs of hydrogel masks? |
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[Re] Inquiry for the item from Soc****
Dear Customer,
You may select any 2 items and we will give 2 extra free hydrogel masks for free
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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