| NOTICE |
(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL_REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 31851502 |
Inquiry for the item from rai**** |
rai******* |
2018-05-23 |
Answered |
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May I know if I should use the filter cream before or after sunscreen? |
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[Re] Inquiry for the item from rai****
Dear Customer,
Before suncream ^^
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 31395059 |
Inquiry for the item from ema**** |
ema******* |
2018-04-09 |
Answered |
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I was just about to complete the order and saw the price change. Is this correct. If so then I’ll change my order as well, thank you. |
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[Re] Inquiry for the item from ema****
Dear Customer,
The price is right now
you may proceed to cart out
Have a blessed day ahead !
Feel free to WATSAPP us at 8425 5525 should you need further or immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 30652481 |
Inquiry for the item from cel**** |
cel******* |
2018-01-28 |
Answered |
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Can i self pick up on Mon 29/1/18? |
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[Re] Inquiry for the item from cel****
Dear Customer,
U may purchase from our shop via cash and self pick up from our office
Thank you for shopping with COCOMO!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 28570835 |
Inquiry for the item from noe**** |
noe******* |
2017-09-19 |
Answered |
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Hi is beauty filter cream a skin care? Or a make up ?
Is it oil free? |
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[Re] Inquiry for the item from noe****
Dear Customer,
A skincare and a makeup
It is skin friendly and oil free
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 27661184 |
Beauty filter cream |
son******* |
2017-07-17 |
Answered |
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Hi,
Does the beauty filter cream acts as a primer or is it a skincare product?
Thanks. |
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[Re] Beauty filter cream
Dear Customer,
it is both a primer and a skincare product
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 23795604 |
Sequence 2 |
jol******* |
2016-09-10 |
Answered |
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If I were to get the concealer cube as well, what sequence would be the best?
Beauty water > miracle gel > uv water cc > long keep based > concealer cube?
If I do not want to use so many products on my face, what should I use? |
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[Re] Sequence 2
Dear customer,
Thank you for your interest to purchase.
The sequence will be
Beauty water
Beauty gel
Long keep base
Concealor (pre)
Uv water cc cream
Concealor (post)
If you do not want so many products, you may consider to skip the Long keep base and use uv water cc cream only.
Thank you for shopping with Cocomo!
Regards,
Cocomo |
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| 23794841 |
Difference |
jol******* |
2016-09-10 |
Answered |
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Hi what's the difference between tone up base and long keep base? |
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[Re] Difference
Dear customer,
Tone up base:
• Jewellery powder gives bright and shiny complexion
• Cover trouble areas and give long lasting make up
• High tech illuminating effect to give glow
• Non darkening, lasting even tone
• Lightweight Texture
• SPF30 PA++
Long Keep base:
• Sebum control effects prevents shine & keeps makeup clean for long.
•Keep the skin smooth & powdery for long
• Skin texture correction base cover pores
• Non darkening, lasting even tone
• Lightweight Texture
• SPF30 PA++
Thank you for shopping with COCOMO.
Regards,
COCOMO |
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