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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL_REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 32637887 |
Inquiry for the item from ram**** |
ram******* |
2018-08-13 |
Answered |
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Hi, seller. I am eczema-proned skin. Which product recommend to use? |
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[Re] Inquiry for the item from ram****
Dear Customer,
Deep rich toner, cleansing gel and eye essence
Please still do a skin patch test prior to using as each skin differ from one to another
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with SNP BY COCOMO!
Regards,
SNP BY COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply)
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| 32157682 |
Inquiry for the item from 234**** |
********** |
2018-06-25 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from 234****
Secret Inquiry |
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| 32011857 |
Inquiry for the item from yuk**** |
yuk******* |
2018-06-09 |
Answered |
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Hi!
I am interested in trying Whamisa. There are many different types of toner, can you briefly explain to be the uses of each? For oily-combination skin type, which toner would you recommend?
Thank you! |
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[Re] Inquiry for the item from yuk****
Hi, may I also know what is the expiry date for this batch? This is to help me decide if I should get 3 jumbo bottles or not. Thank you. |
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[Re] Inquiry for the item from yuk****
Dear Customer,
Jumbo is manufactured this year feb 2018
Expiry date is feb 2020
Deep rich - for dry skin
refresh - for oily skin
original- for normal skin
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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[Re] Inquiry for the item from yuk****
Hi, thank you for your response. May I know what your recommendation is for someone with oily-combi skin type? |
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[Re] Inquiry for the item from yuk****
Dear Customer,
For oily and combination skin, we recommend refresh toner and deepr rich in the night
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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[Re] Inquiry for the item from yuk****
Thank you for your reply and recommendation! Really appreciate it. I read reviews and thought that deep rich one will be too heavy for oily-combi skin type hence I have been hesitating in what to purchase. |
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[Re] Inquiry for the item from yuk****
Dear Customer,
It depends on one's skin type
once the products get absorbed into your pores, it does not leave any heavy feelings
u may try on your hand to see that it is completely gone after absorption into pores
for some buyers, their skin are jammed packed with dead skin cells and hence the toner cannot seep into pores
for healthy skin, it should seep in without any tacky feeling at all after 3 min
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 31808782 |
Inquiry for the item from cn_**** |
cn_******* |
2018-05-20 |
Answered |
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Dear seller, I have the water cream, facial oil and deep rich toner. What are the recommended storage conditions? Should I store them in the fridge? Thank you. |
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[Re] Inquiry for the item from cn_****
Dear Customer,
Thank you for your purchases
You may store the product in standard room temperature away from sunlight
as the products does not have any preservative, so please avoid sunlight
for water cream, please shake before usage
Thank you for shopping with COCOMO!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 31606237 |
Inquiry for the item from cof**** |
cof******* |
2018-04-29 |
Answered |
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Hi, do you have jumbo size for refresh toner? |
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[Re] Inquiry for the item from cof****
Dear customer,
We are sorry to inform that we have jumbo for deep rich only
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 31460726 |
Inquiry for the item from ong**** |
ong******* |
2018-04-15 |
Answered |
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Hello! I can't apply the $50 cart coupon.. |
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[Re] Inquiry for the item from ong****
Dear Customer,
There are two coupons to use
1 is COCOMO's 30% OFF COUPON
1 is Qoo10's $50 OFF COUPON
You need to grab Qoo10's coupon - we have included the link in the listing. Please refer to the link to grab the $50 Qoo10 COUPON
Then you can apply both coupons
You cannnot use $50 COCOMO + 30% COCOMO Both at the same time
You can use $50 Qoo10 COUPON + 30% COCOMO COUPON both at the same time
We hope this explains
Have a blessed day ahead !
Feel free to WATSAPP us at 8425 5525 should you need further or immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 31459105 |
How to apply coupon when min price is $100 |
sua******* |
2018-04-14 |
Answered |
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Hi, Please advise on the steps to get this toner at $20.07 It doesnt hit the min spending of $500. the price listed is $100 |
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[Re] How to apply coupon when min price is $100
Dear Customer,
U do not need to spend $500
You just need to spend $300
With $300 u can use cocomo's 30% shop coupons and Qoo10's $50 off $300 cart coupon
We hope this explains
Feel free to WATSAPP us at 8425 5525 should you need further or immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 31454532 |
Inquiry for the item from jea**** |
jea******* |
2018-04-14 |
Answered |
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hi seller
i hv bought the nano cream n it was manufactured on the year 2016
last nite i opened and wanted to use
but it was very watery, may i know if any wrong wif the product?
it showed expiry on 2019
kindly advise.
thank you
Jeannie |
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[Re] Inquiry for the item from jea****
sorry manufactured date is 2017 |
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[Re] Inquiry for the item from jea****
is water cream |
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[Re] Inquiry for the item from jea****
Dear Customer,
Thank you for your interest to purchase
As whamisa is a natural fermented skincare that does not contain any preservative, please shake the content before usage. The content will seperate due to it being a highly natural product.
Hence, after u shake the content, the ingredients will mix and function normally
Have a blessed day ahead !
Feel free to WATSAPP us at 8425 5525 should you need further or immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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