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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 34705817 |
Inquiry for the item from reg**** |
reg******* |
2019-02-22 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from reg****
Secret Inquiry |
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| 34176447 |
Inquiry for the item from suv**** |
suv******* |
2018-12-28 |
Answered |
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Hello, Can you please list down the ingredients list for the Jelly cleanser and jelly pack? I have sensitive skin and have allergies to certain ingredients. Thank you! |
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[Re] Inquiry for the item from suv****
Dear Customer,
Please watsapp us at 8425 5525
The list is too long to be pasted here
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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[Re] Inquiry for the item from suv****
Water, Cocamidopropyl Betaine, Glycerin, Methyl Gluceth-10, Ethoxydiglycol, Butylene Glycol, Dipropylene Glycol, PEG-7 Glyceryl Cocoate, Xanthan Gum, Butoxydiglycol, Glycereth-26, Diglycerin, Diethoxydiglycol, Phenoxyethanol, Caprylyl Glycol, Fragrance, Disodium EDTA, Coconut Oil, Royal Jelly Extract, Decyl Glucoside, Honey Extract, Sapindus Mukurossi Fruit Extract, Moringa Pterygosperma Seed Extract, Maltodextrin, Saponaria Officinalis Leaf Extract, Propolis Extract
I found this online. This is for the jelly cleanser... |
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[Re] Inquiry for the item from suv****
for the rest, please wastapp us and we will send to u
thanks |
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| 34154402 |
Inquiry for the item from 246**** |
ter******* |
2018-12-26 |
Answered |
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How is jelly pack used? At which stage of normal daily facial care do we apply it? And what is the difference between the white, red & black ones? |
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[Re] Inquiry for the item from 246****
hi
Dispense a dime size amount onto finger tips and gently sweep onto cleansed skin (approximately 1-2 pumps). After 30 seconds, pat into skin for a complete skincare routine & mask experience in one product. This is a perfect 1-step routine for the morning, but it can also be layered with a night cream before going to sleep.
White is for anti aging
black is for radiant and soft skin
red is for anti aging intensive
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 34154387 |
Inquiry for the item from 246**** |
ter******* |
2018-12-26 |
Answered |
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Do you have stocks for HANA cream? |
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[Re] Inquiry for the item from 246****
Dear Customer,
Yes we have stocks for hana cream
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 33986173 |
Inquiry from Pur**** |
bri******* |
2018-12-12 |
Answered |
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HI
I am unable to use the Shop Coupon of $12 (Cocomo Storewide) even though my purchase is more than $60. Please advise urgently. Thank you. |
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[Re] Inquiry from Pur****
Dear Customer,
We had reset the system
please try to cart out again now
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(SNP BY COCOMO)
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| 33711649 |
Inquiry for the item from ken**** |
ken******* |
2018-11-20 |
Answered |
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Hi why does the cleanser have a weird smell? |
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[Re] Inquiry for the item from ken****
hi
they are natural propolis honey smell with no preservative
it is natural and that is the smell of propolis
thanks |
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| 33708047 |
Inquiry for the item from bee**** |
bee******* |
2018-11-19 |
Answered |
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Hi, what’s the expiry date for the jelly cleanser ? Tx |
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[Re] Inquiry for the item from bee****
hi
2019 JUNE
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 33660293 |
Inquiry for the item from poo**** |
poo******* |
2018-11-15 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from poo****
Secret Inquiry |
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