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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL_REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 33247469 |
Inquiry related delivery from Hea**** |
Hea******* |
2018-10-11 |
Answered |
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Order No. 277003794 shipped out on 1st Oct still haven't received in the mail box can you check please? |
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[Re] Inquiry related delivery from Hea****
Dear Customer,
Thank you for your purchases.
Both qxpress and normal mail orders are processed within 24h from COCOMO's end.
However, various courier companies' speed of delivery is not within our control.
Delivery for normal mail takes 3-14 WORKING DAYS ( do not include public holidays,sat, sun)
Delivery for Qxpress is 24h-48h
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 33225457 |
Inquiry for the item from kik**** |
kik******* |
2018-10-10 |
Answered |
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If I buy 1 jelly pack will free 1 cleanser? |
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[Re] Inquiry for the item from kik****
Dear Customer,
Buy 1 jelly cleanser free 1 jelly cleanser only
We will be most willing to assist u here if u need further assitance
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 33193275 |
Hana capsule cream |
ren******* |
2018-10-07 |
Answered |
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Hi, is the Hana capsule cream available? Cox I can't find to click to buy |
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[Re] Hana capsule cream
hi
yes the hana is available
u can purchase it here:
https://www.qoo10.sg/g/607937435
thanks dear!
COCOMO
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| 33192247 |
Inquiry for the item from won**** |
won******* |
2018-10-07 |
Answered |
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Jelly cleanser 1 + 1, both how many ml? |
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[Re] Inquiry for the item from won****
Hi
full size at 100ml each
Thanks dear!
COCOMO
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| 33113604 |
Inquiry for the item from wen**** |
wen******* |
2018-09-29 |
Answered |
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Does it mean that in Mornings, after face wash, we apply this Jelly Pack & it replaces normal Moisturizer? After that, then we apply Sunblock & BB cream? Thks. |
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[Re] Inquiry for the item from wen****
hi dear
yes you are right !
thanks dear |
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| 33113422 |
Inquiry for the item from man**** |
man******* |
2018-09-29 |
Answered |
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What is the expiry date of the 30ml white jelly pack? |
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[Re] Inquiry for the item from man****
hi dear
august/sep 2019
thanks dear |
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| 33055135 |
Inquiry for the item from wen**** |
wen******* |
2018-09-23 |
Answered |
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Pls advise the sequence steps to use Jelly Cleanser, Jelly Pack, eye cream, hana cream, sunblock. Thks. |
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[Re] Inquiry for the item from wen****
Dear Customer
Jelly cleanser, jelly pack, hana cream , eye cream , sunblock
Thanks
COCOMO |
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| 33034060 |
Inquiry for the item from jil**** |
jil******* |
2018-09-20 |
Answered |
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Hi, is the cleanser works as make up remover? I'm looking for normal facial cleanser for non make up purpose. Can i use this in the morning n evening? Thanks |
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[Re] Inquiry for the item from jil****
Dear Customer,
The cleanser is suitable for daily use for non makeup user or light makeup user
u may use it both day and night
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with SNP BY COCOMO!
Regards,
SNP BY COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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[Re] Inquiry for the item from jil****
Thk u! |
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[Re] Inquiry for the item from jil****
wc |
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