| NOTICE |
(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL_REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 33986173 |
Inquiry from Pur**** |
bri******* |
2018-12-12 |
Answered |
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HI
I am unable to use the Shop Coupon of $12 (Cocomo Storewide) even though my purchase is more than $60. Please advise urgently. Thank you. |
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[Re] Inquiry from Pur****
Dear Customer,
We had reset the system
please try to cart out again now
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(SNP BY COCOMO)
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| 33711649 |
Inquiry for the item from ken**** |
ken******* |
2018-11-20 |
Answered |
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Hi why does the cleanser have a weird smell? |
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[Re] Inquiry for the item from ken****
hi
they are natural propolis honey smell with no preservative
it is natural and that is the smell of propolis
thanks |
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| 33708047 |
Inquiry for the item from bee**** |
bee******* |
2018-11-19 |
Answered |
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Hi, what’s the expiry date for the jelly cleanser ? Tx |
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[Re] Inquiry for the item from bee****
hi
2019 JUNE
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 33660293 |
Inquiry for the item from poo**** |
poo******* |
2018-11-15 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from poo****
Secret Inquiry |
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| 33624169 |
Inquiry for the item from jan**** |
jan******* |
2018-11-13 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from jan****
Secret Inquiry |
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| 33591662 |
Inquiry for the item from tmt**** |
tmt******* |
2018-11-11 |
Answered |
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When is the expiry date Of white jelly pack? |
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[Re] Inquiry for the item from tmt****
Dear Customer,
2019 SEP
thanks
cocomo |
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| 33585344 |
Inquiry related delivery from cas**** |
cas******* |
2018-11-10 |
Answered |
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Normal mail is not free? |
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[Re] Inquiry related delivery from cas****
Dear Customer,
Normal mail is free
please select normal mail as option and not the qxpress
thanks |
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[Re] Inquiry related delivery from cas****
Already selected normal mail that’s why I’m asking |
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[Re] Inquiry related delivery from cas****
hi
u selected qxpress
hence 3.99 was included
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 33396455 |
Inquiry related delivery from xra**** |
xra******* |
2018-10-23 |
Answered |
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Order #121659576 made on Sept 23 still not received. This is probably already considered lost mail. Please check on this and advise. |
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[Re] Inquiry related delivery from xra****
Dear Customer,
We had mailed out
please check your qoo10 account if the address is right
We will be most willing to assist u here if u need further assitance
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Do note that qpost inquiries take 1-3 working days for us to respond.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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[Re] Inquiry related delivery from xra****
I’ve ordered from Qoo10 a few hundred times probably so yes, address is correct. Please address this issue asap. |
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[Re] Inquiry related delivery from xra****
Dear Customer,
Please watsapp to 9739 9531 for parcel proof
We will be most willing to assist u here if u need further assitance
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Do note that qpost inquiries take 1-3 working days for us to respond.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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[Re] Inquiry related delivery from xra****
I still have not received my order. I WhatsApped the number and did not receive a response. No proof of mailing. Please advise |
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[Re] Inquiry related delivery from xra****
hi
please note we take time to dig out all information
this is why we had clearly stated that normal mail has risk of missing parcel
the digging out of information is to extract your data from thousands over parcels we recieved over months.
Our side will get back to you once we have the information and you have to wait for this process
for qxpress, the process is faster than usual
i hope this explains
thanks
cocomo |
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[Re] Inquiry related delivery from xra****
Ok, please provide details once you have information. I already whatsapped for photo prof but did not receive a response. Thanks |
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[Re] Inquiry related delivery from xra****
hi
they are digging out the information and will get back to you soonest
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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