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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL_REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 34170396 |
Inquiry for the item from dev**** |
dev******* |
2018-12-28 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from dev****
Secret Inquiry |
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[Re] Inquiry for the item from dev****
Secret Inquiry |
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[Re] Inquiry for the item from dev****
Secret Inquiry |
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| 33766004 |
Inquiry for the item from J.j**** |
J.j******* |
2018-11-23 |
Answered |
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Is it safe to consume aqua rich and aqua bank during pregnancy? And how about during breast feeding?
Can you send me list of ingredient so I can check with my doctor? Thanks |
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[Re] Inquiry for the item from J.j****
hi
very sorry we do not recommend aqua rich and bank for consumption during pregnancy
thanks
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[Re] Inquiry for the item from J.j****
Can I know why? Which ingredient that is not safe to take during pregnancy and breast feeding? |
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[Re] Inquiry for the item from J.j****
hi
sorry as there is no data done on pregnancy women for the time being, we do not recommend pregnant women to consume
sorry
thankyou |
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| 33680512 |
Inquiry related delivery from kit**** |
kit******* |
2018-11-16 |
Answered |
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Secret Inquiry |
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[Re] Inquiry related delivery from kit****
Secret Inquiry |
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| 33654838 |
Inquiry for the item from ng.**** |
ng.******* |
2018-11-14 |
Answered |
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Hi, can the Aqua pills be consumed during menstruation (period)? |
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[Re] Inquiry for the item from ng.****
hi
yes it can be consumed during menstration period
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 33585777 |
Inquiry related cancel and refund from hye**** |
hye******* |
2018-11-10 |
Answered |
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Please approve my refund request ASAP.. it has been many days since I send in the claim request! |
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[Re] Inquiry related cancel and refund from hye****
hi
do note that processing takes 2-3 weeks
thanks |
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[Re] Inquiry related cancel and refund from hye****
Is the stock arrived?? Or still need to wait for it? |
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[Re] Inquiry related cancel and refund from hye****
Hi
cj has worldwide stocks issues
If you check from the main website in cj , they do not have stocks too
We are waiting for them to update us
We will reply to you soonest after we get a reply
Do note that CJ had given us 100 pcs and we had sent out 100PCS to the first 100 buyers who placed the order last week
thanks
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| 33436619 |
Inquiry for the item from bre**** |
bre******* |
2018-10-27 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from bre****
Secret Inquiry |
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| 33420639 |
Inquiry for the item from agn**** |
agn******* |
2018-10-26 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from agn****
Secret Inquiry |
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[Re] Inquiry for the item from agn****
Secret Inquiry |
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[Re] Inquiry for the item from agn****
Secret Inquiry |
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| 33396340 |
Inquiry related delivery from shi**** |
shi******* |
2018-10-23 |
Answered |
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hi customer service, could you advise the order for SGP138214107? It has been a while. Thanks |
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[Re] Inquiry related delivery from shi****
Dear Customer,
Aqua rich is on pre order for the upgraded batch
As per stated in listing, it will be shipped out after 28 oct
We will be most willing to assist u here if u need further assitance
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Do note that qpost inquiries take 1-3 working days for us to respond.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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[Re] Inquiry related delivery from shi****
noted and thank you for the fast response. |
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[Re] Inquiry related delivery from shi****
wc |
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[Re] Inquiry related delivery from shi****
i saw that the rest are getting their orders but not mine. can you advise my delivery date? |
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[Re] Inquiry related delivery from shi****
hi
please check the letter included in this email
thanks |
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