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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 32731221 |
Inquiry related delivery from xia**** |
xia******* |
2018-08-22 |
Answered |
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Hi, I added dr Groot products from your shop to a total price of 60. However, it was shown that I have to pay for shipping when I attempt to cart out. |
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[Re] Inquiry related delivery from xia****
Dear Customer,
As long as its above $50 for all qprime items, u do not need to pay any delivery fees
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with SNP BY COCOMO!
Regards,
SNP BY COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 32399615 |
Expiry date |
lee******* |
2018-07-19 |
Answered |
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what is the expiry date for peppermint ? |
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[Re] Expiry date
Dear Customer,
They come in various batches
Expiry dates range from end 2018 to 2019
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with SNP BY COCOMO!
Regards,
SNP BY COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply) |
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| 28355737 |
关于商品jy5****会员的咨询。 |
jy5******* |
2017-09-06 |
Answered |
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Dear seller,
My skin is sensitive, which mask can I use?
Thank you very much. |
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[Re] 关于商品jy5****会员的咨询。
Dear Customer,
Peppermint and aloe vera masks are good
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 28259581 |
Inquiry for the item from caf**** |
caf******* |
2017-08-29 |
Answered |
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Wonder if you will be stocking in the Snail Moisture Mask? |
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[Re] Inquiry for the item from caf****
Dear Customer,
We are sorry
no
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 27261849 |
Inquiry for the item from caf**** |
caf******* |
2017-06-16 |
Answered |
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Hi, may I know the expiry date of all type of masks you have. |
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[Re] Inquiry for the item from caf****
Dear Customer,
Thank you for your interest to purchase
The expiry dates range from 2018 to 2019
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 26279639 |
Inquiry from not**** |
not******* |
2017-03-28 |
Answered |
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Hi,
Are you selling only snail moisture mask?
I wish to order 5 packets for a start.
Thank you for your time. Hoping to hear from you soon
Rina |
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[Re] Inquiry from not****
Dear Customer,
We are sorry, we do not have snail moisture masks
We have all other masks except snail
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 25235696 |
[About Item] Related Inquiries |
wen******* |
2016-12-30 |
Answered |
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Hi, what's the expiry date of the masks? If i buy 2 each, total is 10, will get 2 free? |
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[Re] [About Item] Related Inquiries
Dear Customer,
Expiry of masks range from 2018 end to 2019 end
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 25202828 |
Product Title said $1.15 but Order Price is showing $5.15 |
ric******* |
2016-12-28 |
Answered |
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Possible to advice the difference of price for the product as the subject given price is different when placing the order. |
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[Re] Product Title said $1.15 but Order Price is showing $5.15
Dear Customer,
the deal has been over and hence the prices were reverted to its original
We will try to run similar promotion soon
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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