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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL_REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For exchange, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 32836528 |
Self collection |
31c******* |
2018-09-01 |
Answered |
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Hello, is it possible to self collect? |
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[Re] Self collection
Dear Customer,
Yes u may
Please watsapp us at 8425 5525
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
(Note: QPOST inquiry takes 24h-48h,within working hours to reply)
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[Re] Self collection
Can I know where the location is first? :) thanks |
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[Re] Self collection
Address: 81 UBI AVENUE 4, #03-26 S(408830)
(watsapp 8425 5525 to confirm before u drop by)
Mon: 12pm - 8pm
Tue-Fri : 1pm - 7pm
Sat: 11am - 1pm
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| 31520331 |
5 Apr Cica Pad order not yet received |
moo******* |
2018-04-20 |
Answered |
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Hi, will you be shipping out Cica Pad orders soon? I placed my order on 5 April and still have not received it. Thank you! |
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[Re] 5 Apr Cica Pad order not yet received
Dear Customer,
Item is on pre order and will arrive this sat
we will send out on coming monday to you soonest
please do not worry
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 31484630 |
Inquiry related delivery from fuc**** |
fuc******* |
2018-04-17 |
Answered |
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Hi seller, have you mailed out my order? |
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[Re] Inquiry related delivery from fuc****
Dear customer,
Cica pad was on pre order and will arrive on wed and we can send them out, this coming wed or thursday
Please do not worry
Have a blessed day ahead !
Feel free to WATSAPP us at 8425 5525 should you need further or immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 31439994 |
Inquiry for the item from jnb**** |
jnb******* |
2018-04-12 |
Answered |
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Hi Seller,
Can I check whether has the CICA Pads being re-stock?
Your prompt response appreciated.
Thank you. |
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[Re] Inquiry for the item from jnb****
Dear Customer,
It will be restocked next week
Have a blessed day ahead !
Feel free to WATSAPP us at 8425 5525 should you need further or immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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[Re] Inquiry for the item from jnb****
Hi,
Will keep a look out, thank you. |
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[Re] Inquiry for the item from jnb****
thank you
Have a blessed day ahead !
Feel free to WATSAPP us at 8425 5525 should you need further or immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 31177416 |
Inquiry for the item from ali**** |
ali******* |
2018-03-17 |
Answered |
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Interested to purchase the Cica pads, when’s the restock? |
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[Re] Inquiry for the item from ali****
Dear Customer,
1-2 weeks time
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 31093395 |
Shipping status of pending items |
swe******* |
2018-03-08 |
Answered |
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Regarding order no 248662699/ Cart no. : 117240817
I received a memo saying that my package is a partial delivery and you will be arranging another delivery for the pending item (Cica Pad). However the shipping status of the cica pad is changed to confirmed delivery. In that case, how can I track the status of my pending item? |
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[Re] Shipping status of pending items
Dear customer,
Please do not worry
we will send out to you via normal mail with certificate of postage 1-2 weeks later in second delivery
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 31072455 |
Inquiry for the item from app**** |
app******* |
2018-03-06 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from app****
Secret Inquiry |
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| 30989174 |
Cica Pad stock |
ber******* |
2018-02-26 |
Answered |
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When will stock for cica pad be in? It appears sold out. |
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[Re] Cica Pad stock
Dear Customer,
We are sorry, we had imported a small quantities of cica pad for now
We will restock cica pad in march
Please keep a look out for the next restock
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Wishing you a Healthy & Prosperous Lunar New Year. 恭喜发财，万事如意！
Regards,
COCOMO |
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