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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL_REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
Disclaimer: Singpost Normal Mail
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Seller |
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All Parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is at your own risk. NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
Thank you very much for your understanding!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 32071269 |
Inquiry for the item from kai**** |
kai******* |
2018-06-15 |
Answered |
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When is the restock for centella blemish ampoule? |
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[Re] Inquiry for the item from kai****
Dear Customer,
We will restock in this week
Feel free to WATSAPP us at 8425 5525 should you need further and immediate assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 31498008 |
Inquiry for the item from sca**** |
sca******* |
2018-04-18 |
Answered |
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Hi what is the expiry date for the ph level morning cleanser? |
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[Re] Inquiry for the item from sca****
Dear Customer,
They are the latest batch in the market
they are not old stock
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 27303834 |
shipping fee |
hap******* |
2017-06-20 |
Answered |
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Secret Inquiry |
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[Re] shipping fee
Secret Inquiry |
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| 27225712 |
3 steps Cosrx mask |
shu******* |
2017-06-13 |
Answered |
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Hi, may I know if you will be bringing in the Cosrx mask? |
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[Re] 3 steps Cosrx mask
Dear Customer,
yes, we will be bringing in 3 steps cosrx masks
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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[Re] 3 steps Cosrx mask
May i know when will you launch it? |
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[Re] 3 steps Cosrx mask
Dear Customer,
1-2 weeks later
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 26994208 |
Inquiry for the item from neo**** |
neo******* |
2017-05-25 |
Answered |
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Hi, may I know the expiry date for
Centella toner
Centella ampoules
Centella cream
One step pimple pad and moisture pad
Thanks. |
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[Re] Inquiry for the item from neo****
Dear Customer,
They are all fresh stocks as we do have a large orders in asia market
If you need the exact expiry date, please email to ourcocomo7@gmail.com
We will assit you from there
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 25924082 |
[Others] Related Inquiries |
lim******* |
2017-02-27 |
Answered |
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Hello . I recently order items from here but i didnt check that i actually only ordered two item. Is it possible to mix my order i recently made which has four item with the two item i purchased last week together to get two free mask paxk? Thanks. |
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[Re] [Others] Related Inquiries
Dear Customer,
We will send out 2 pieces of masks to you
Regards,
COCOMO |
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[Re] [Others] Related Inquiries
Hello. Thanks for replying! Can i know when will the stuff be delivered? Thanks |
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[Re] [Others] Related Inquiries
Dear customer,
within 24-48 h
Thank you
Regards
COCOMO |
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[Re] [Others] Related Inquiries
Hello. You state that you will send two mask. But ive only recieved one? |
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[Re] [Others] Related Inquiries
Dear Customer,
U opted for jelly mask? If jelly mask is 1 and vita blue or red is 2
Regards,
COCOMO |
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| 25191628 |
Mela 14 White Ampule |
zho******* |
2016-12-27 |
Answered |
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Do you have the COSRX Mela 14 White Ampule as well? |
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[Re] Mela 14 White Ampule
Dear Customer,
We will bring that item in 2 weeks later
Please check back the listing 2 weeks later
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 25103203 |
[Shipping] Related Inquiries |
tan******* |
2016-12-20 |
Answered |
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Isn't shipping free? I wanna place an order for 4items but I'm still being charged $5.99 for shipping. |
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[Re] [Shipping] Related Inquiries
Dear Customer,
Please select qxpress $4.99 for waive of shipping charges
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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