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(IMPORTANT) SHIPPING - PARTIAL DELIVERY
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Seller |
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Should shipment be delayed due to circumstances COCOMO cannot be made liable for, the available item(s) will be sent via the primary mode of delivery the buyer first selected. The buyer hereby assigns the partial delivery to be done via Normal Mail (Singpost) with proof of delivery. If buyer wants to opt out for partial delivery, buyer has to notify seller that only complete orders can be sent. This can be done by dropping a note at MEMO TO SELLER page before carting out their purchases.
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| NOTICE |
Disclaimer
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Seller |
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While COCOMO strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by COCOMO.
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| NOTICE |
AGREEMENT
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Seller |
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By shopping in COCOMO Qoo10, you agree to be bound by the Terms and Conditions and decisions of OUR COCOMO PTE LTD.
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| NOTICE |
Shipping Info_Timing_Change memo
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Seller |
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We CANNOT edit ANY information once order is placed and we cannot set the time for the delivery.
If order is shipped and any info or timing needs to be changed, before delivery the driver will call you at the time you can set the time with the delivery company or you can contact Qxpress (shipping company : +65-6661-9100 / info@qxpress.sg)
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| NOTICE |
CANCEL / REFUND
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Seller |
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***Return Policy***
Items will be exchanged unless the product is incorrect or faulty within 7 days of purchase and the item must be in its original condition.
***Exchange Policy***
For all types of exchange inquiry, there will be shipping charges plus an admin charge per item exchange and we will only allow an exchange for once.
If buyer wants to avoid paying these charges, all exchanges can take place in person in our warehouse after our confirmation.
***Refund Policy***
*Please note, we are unable to process refund for any reason.
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| NOTICE |
VERY IMPORTANT: SINGPOST NORMAL MAIL
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Seller |
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All parcels will be delivered to the letterbox directly via Singpost. In the case of large parcel which may not fit into the letterbox, the postman will deliver to your doorstep. If delivery is undelivered (nobody is at home), the postman will leave a collection slip at your door for collection at the nearest post office. No tracking number is available for normal mail so please be advised that it is AT YOUR OWN RISK. STRICTLY NO REFUNDS WILL BE PROVIDED thus Delivery with TRACKING is HIGHLY RECOMMENDED. Delivery usually takes 2-5 working days but minor cases delay up to 3 weeks.
We do provide the photo proof of your NORMAL MAIL parcel. However, do understand that we will take 3-14 working days to extract the photo proof of your parcel from our CCTV or Phone Devices. Any inquiry in regards to normal mail will be answered via WATSAPP (+65 8425 5525) or QPOST within 3-7 working days only.
Thank you very much for your understanding and cooperation!
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| NOTICE |
FREE DELIVERY ABOVE $70 FOR SAME SHIPPING GROUP
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Seller |
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The shipping fees will not be included if you decide to spend $70 in COCOMO under the same shipping group. You may combine any items in our shop to get free Qxpress delivery above $70 spent in COCOMO. Kindly select Qxpress $3.99 for ALL item listings. The shipping fees will not be included when you cart out.
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| 31491895 |
Inquiry for the item from sml**** |
sml******* |
2018-04-17 |
Answered |
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Secret Inquiry |
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[Re] Inquiry for the item from sml****
Secret Inquiry |
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| 31491872 |
Inquiry for the item from sml**** |
sml******* |
2018-04-17 |
Answered |
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Hi, what is the expiry date of the lipstick - nude peach? |
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[Re] Inquiry for the item from sml****
Dear Customer,
NUDE PEACH is oos
Have a blessed day ahead!
Feel free to WATSAPP us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 31249504 |
Lip Crayon |
ash******* |
2018-03-25 |
Answered |
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Secret Inquiry |
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[Re] Lip Crayon
Secret Inquiry |
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| 27892071 |
lip crayon |
wup******* |
2017-08-02 |
Answered |
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is watermelon lip crayon available? |
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[Re] lip crayon
Dear Customer,
yes, we have ready stocks
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 27872198 |
Inquiry for the item from spe**** |
spe******* |
2017-08-01 |
Answered |
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Will the lip stick stain the drinking cup? |
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[Re] Inquiry for the item from spe****
Dear Customer,
The tint range will not
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 27153733 |
Inquiry for the item from mar**** |
mar******* |
2017-06-07 |
Answered |
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Hi, will u be restocking nude peach? Also will the Colour stain the cup when I drink water? The finishing is more of glossy or matte? |
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[Re] Inquiry for the item from mar****
Dear Customer,
Nude peach is OOS and not restocking. It is semi glossy and long lasting
Feel free to contact us at 8425 5525 (WATSAPP PHONE CALL ONLY) should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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[Re] Inquiry for the item from mar****
Hi Seller, noted. May I know the expiry date of each Colour? Thanks. |
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[Re] Inquiry for the item from mar****
Dear Customer,
2019 or 2020 depending on batches
Have a blessed day ahead!
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO |
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| 26973870 |
Sweet Tint Stocks |
jol******* |
2017-05-24 |
Answered |
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Hi seller,
When will sweet tint be instock?
Thank you! |
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[Re] Sweet Tint Stocks
Dear Customer,
Sweet tint is instock
you may order now
Feel free to contact us at 8425 5525 should you need further assistance.
Thank you for shopping with COCOMO!
Regards,
COCOMO
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| 26843761 |
Hi |
jwl******* |
2017-05-13 |
Answered |
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Hi seller would lik to check in the image 02 cashmere colour the lips colour looks like sweet tint isit the correct image for the colour? |
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[Re] Hi
Dear Customer,
The colour is right
it is cashmere orange not sweet tint
Thanks
COCOMO |
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